Legal

Refund & Cancellation Policy

Last updated: 3 July 2026

Free trial

The free trial is a one-time, no-cost allowance per workspace — 1 brand import and 1 Find-Customers scan (view-only). It is not a recurring free plan and there is nothing to cancel; you can stop using the Service at any time. Deleting your account removes your data within 30 days.

Starter plan (monthly subscription)

The Starter plan is a monthly subscription priced at INR 1,999 per month (inclusive of GST) via Razorpay, or USD 19.99 per month via Stripe. Because you get access to a paid AI-powered service the moment you pay, we follow a 7-day satisfaction refund policy on your first payment:

  • You may request a full refund within 7 calendar days of your first payment, for any reason, provided you have used fewer than 5 scans in that billing period.
  • If you have used 5 or more scans in the billing period, or if 7 days have passed since payment, that month's charge is final and non-refundable.
  • You can cancel at any time from your billing settings; cancellation stops future renewals and your access continues until the end of the current billing period. Renewal charges after the first month are not refundable.
  • Refunds are processed to the original payment method within 7-10 business days. Razorpay refunds settle to the same bank/UPI/card used at checkout. Stripe refunds settle to the same card.
  • Chargeback or dispute filings will result in immediate suspension of the subscription while the dispute is resolved.

Fair-use suspensions

If your workspace is suspended for a violation of our Terms of Service (e.g. scraping our results in bulk, sharing credentials across many operators), the current subscription period is forfeited and is not refundable.

Service sunset

If we ever discontinue the Service, active subscribers will be notified at least 90 days in advance and will receive a pro-rated goodwill credit or refund at our sole discretion.

How to request a refund

Email support@aifreedomclub.com from the same email address you used to purchase, with your payment ID (from your receipt) and a short note on why you'd like the refund. We will acknowledge within 2 business days and process eligible refunds within 7 business days after that.

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